Support

FAQ

1.I am a Text-O-Matic 1.0 user. Do I have to purchase the product again?

No! The Text-O-Matic 2.0 trial unlock is a free upgrade for Text-O-Matic 1.0 users.

If you have installed Text-O-Matic 2.0 and it is not recognizing your Text-O-Matic 1.0 purchase, this is a problem with the Windows Store.

Please try the following:
1. Reboot your computer
2. Search the web for “wsreset.exe” and try running that. It is a Windows utility for resetting the Windows Store data cache.
3. If none of these work, you will have to contact Microsoft technical support.

2.I was a Text-O-Matic 1.0 user, and I have been updated to 2.0 without my permission! Why?

If you were a user of Text-O-Matic 1.0, then you may have been upgraded without asking. We apologize for this, but it is a default setting in the Windows Store. You can change that behavior in your Windows Store Settings.

3.I purchaed Text-O-Matic and the Advanced Typography Add-on, but I still see image watermarks. Why?

This is a problem with the Windows Store.

4.Why is there product text across my exported image?

Text-O-Matic is in trial mode. While all features work in trial mode, watermarks will be added to the exported images.

5.Why is there STILL product text across my exported image?

If you have already unlocked Text-O-Matic and you still see a product watermark, it is because you are using an advanced typographic feature such as curved or warped text. These features require the Advanced Typography Add-on, which you can purchase on the Shop page.

6.How do I set a background image for Instant Photo Booth?

Choose one of the Instant Photo Booth photo layout templates and open it as a custom background template. Design your new background image and when you’re finished choose “Export and Connect.” Text-O-Matic will create the background image and the next time you run Instant Photo Booth, your new image will be the background for the selected photo layout.

7.How do I set an overlay image for Instant Photo Booth?

Choose one of the Instant Photo Booth photo layout templates and open it as a custom overlay template. Design your new overlay image on a transparent background and when you’re finished choose “Export and Connect.” Text-O-Matic will create the overlay image and the next time you run Instant Photo Booth, your new image will be the overlay for the selected photo layout. If the selected layout already has an overlay, the new one will be added to the list for the user to select from.

Contact

We would like to hear from you!

We are always eager to hear about how you use Text-O-Matic, or maybe how you would like it to work. Most of the app’s features came directly from user requests. Keep your ideas coming!

Or If you have any questions about or issues with Text-O-Matic, please use this form to send us a message.

BUT, before you send a message, please take a moment to look at the FAQs above which may answer your question right away!